Privacy Policy

Website: https://akpas.no
Effective Date: November 5, 2026
Last Updated: November 10, 2026
Version: 1.1
Applicable to: All visitors, registered users, file senders and recipients

1. Introduction

Cloud International File Center (“Cloud Files”, “we”, “us”, or “our”) respects your privacy and is committed to protecting your personal information. This Privacy Policy explains how we collect, use, store, protect, share and delete personal data when you visit cloudfilecenter.com or use our file transfer and sharing services. We process personal data in accordance with the European Union General Data Protection Regulation (GDPR), the Norwegian Personal Data Act and other applicable privacy legislation. This Privacy Policy applies to Cloudfiles Free Users, Cloudfiles Pro Users, administrators, website visitors, file senders and file recipients. By using Cloud Files, you can access information about how your personal data is processed and exercise your rights under applicable data protection legislation.

2. Data Controller and Contact Information

The legal entity operating Cloud International File Center is responsible for processing personal data for its own purposes. Service Name: Cloud International File Center Website: cloudfilecenter.com Legal Entity: [Registered Company Name] Organisation Number: [Norwegian Organisation Number] Registered Address: [Company Address] Country: Norway Privacy Contact Email: customer-service@cloudfilecenter.com Telephone: +47 920 54 000 Questions concerning this Privacy Policy or the processing of personal data may be directed to our Customer Service. Where Cloud Files processes files or personal data solely on behalf of another data controller, the respective responsibilities will depend on the circumstances and applicable contractual arrangements.

3. Personal Data We Collect

We collect personal data necessary to provide, operate, maintain and secure our services. Depending on how you interact with Cloud Files, this may include the following categories.

3.1 Account Registration Information

When you register an account, we may collect: Email address. Mobile number. First and last name, where provided. Account type (Free or Pro). Registration date. Account status. Language and account preferences. Authentication and security-related information. Customer number. Records of your acceptance of the Terms of Service, including the accepted version, date and time. Account period, expiry date and reminders sent.

3.2 File Transfer Information

When files are uploaded, transferred or downloaded, we may process: Sender and recipient email addresses. Recipient names and mobile numbers. File names and formats. File sizes. Upload and download timestamps. Transfer identification numbers. Transfer expiration dates. Messages accompanying transfers. IP addresses and relevant technical information. Download activity and transfer status. Email and SMS notifications, reminders and download confirmations sent in connection with a transfer. Recipients who do not have an account are registered with their name, email address and mobile number in our contact register, so that transfers, notifications and reminders can be delivered. A recipient registered in this way cannot log in and does not have an account. Recipients may at any time ask us to delete their information, unless it is still needed for an active transfer or we are required to keep it by law.

3.3 Billing and Subscription Information

For paid subscriptions, we may process: Customer name. Billing address. Subscription category. Payment amount and currency. Transaction date. Payment and subscription status. Information necessary for accounting and invoicing. Where an external payment provider is used, payment card details may be processed directly by that provider.

3.4 Technical and Security Information

We may collect technical information necessary for the secure operation of the Service, including IP addresses, browser and device information, login attempts, error logs and security events.

3.5 Customer Service Information

When you contact Customer Service, we may retain your contact information, messages, correspondence and information necessary to resolve your inquiry. This includes messages sent through the inbox in the Customer Dashboard, including information about when a message was read and when an inquiry was handled.

3.6 Live Chat

When you use the live chat on our website, we process the messages you write, the name and email address you provide or that are linked to your account, the page from which you write, and the times of your messages. To protect the chat against abuse, we may block a visitor. A blocked visitor’s IP address is stored only as an irreversible code (a hash), and the block ends automatically after the period set by Cloud Files. To keep your conversation available when you return to the website on the same device, a random identification code is stored in your browser.

4. Purposes and Legal Bases for Processing

We process personal data only where a valid legal basis exists under GDPR. Purpose Legal Basis Account registration and management Performance of a contract Uploading, transferring and downloading files Performance of a contract or another applicable legal basis Subscription administration Performance of a contract Accounting and statutory reporting Legal obligation Security monitoring and fraud prevention Legitimate interests or legal obligation, as applicable Customer support, including live chat and the Dashboard inbox Contractual necessity or legitimate interests Email and SMS notifications, reminders and download confirmations Performance of a contract Registering recipients so that transfers can be delivered Legitimate interests Account periods, expiry reminders and automatic renewal Performance of a contract Optional analytics and marketing Consent where required, or another applicable legal basis We will only send marketing by email or SMS where permitted by law, for example where you have given your consent, and every marketing message will include a simple way to unsubscribe. Cloud Files does not currently use analytics or advertising cookies. Where processing is based on legitimate interests, we assess those interests against the rights and freedoms of affected individuals. Where consent is required, it may be withdrawn at any time.

5. File Ownership and Confidentiality

Files uploaded to Cloud Files remain the property of their respective owners or lawful rights holders. Cloud Files does not acquire ownership of uploaded content. Files are processed for the purpose of providing the requested file transfer service and for any additional purposes permitted or required by law. Access to customer files and associated information is restricted according to operational responsibilities and applicable security controls. We do not sell customer files or use their contents for unrelated advertising purposes.

6. File Storage and Retention

Cloud Files provides temporary file storage for transferring digital content between senders and recipients. Storage periods may vary depending on account category, transfer settings and applicable service conditions. Files are normally stored for up to 14 days. Transfers that have not been downloaded within 14 days are cancelled and their files deleted. The relevant expiration date or retention period should be displayed when a transfer is created or managed. After the applicable retention period expires, files are deleted according to the Service’s deletion procedures. Certain information may be retained for longer where required by law, necessary to resolve disputes, or justified by legitimate security purposes. Any backup copies are subject to the applicable backup retention and deletion procedures. Cloud Files is not intended to serve as a permanent backup or archival storage solution unless expressly agreed otherwise.

7. Account Information Retention

Account information is generally retained while the user account remains active. When an account is closed or becomes inactive because its account period has expired, the account information is kept for up to 24 months so that the account can be restored if the customer returns. After this period, or earlier if you ask us to delete your account, personal information that is no longer required for lawful purposes will be deleted or anonymized. Certain records may be retained where necessary to comply with legal obligations, establish or defend legal claims, or investigate security incidents. Account deletion does not necessarily result in the immediate deletion of information held in statutory accounting records or other legally required documentation.

8. Payment Information

Cloudfiles Pro subscriptions may involve the processing of personal and financial information necessary to administer payments. Where payment processing is performed by an external provider, that provider may process payment information in accordance with its own privacy notice and applicable contractual arrangements. Online payments are processed by Stripe Payments Europe, Ltd. (Stripe). Payment card details are entered directly with Stripe and are never stored by Cloud Files. Where you pay with PayPal or Klarna, the payment is processed through Stripe together with the respective provider. For subscriptions that renew automatically, Stripe securely stores your payment card so that the renewal can be charged. You can switch automatic renewal off and update or remove your card at any time through the Customer Dashboard. Accounting records are retained in accordance with applicable Norwegian bookkeeping and tax legislation. We do not use payment information for unrelated purposes without an appropriate legal basis.

9. Cookies and Similar Technologies

Cloud Files may use cookies and similar technologies to support website functionality, authentication, security and user preferences. Essential cookies may be necessary for users to log in, maintain sessions and use the Service. To protect our forms against automated abuse, we use Cloudflare Turnstile, which may process technical information about your browser and device. The live chat stores a random identification code in your browser so that your conversation is available when you return. Non-essential cookies, including analytics or advertising cookies, will only be used where permitted by applicable law and with consent where required. Users may manage available cookie preferences through the website or their browser settings. Additional information about specific cookies, their providers, purposes and duration will be made available through the website’s cookie information or Cookie Policy.

10. Data Security

Cloud Files implements technical and organizational measures designed to protect personal data against unauthorized access, accidental loss, alteration, disclosure or destruction. Depending on the relevant systems and risks, these measures may include: Secure data transmission. Authentication and access controls. Restricted administrative permissions. Server and infrastructure security measures. Security logging and monitoring. Software maintenance and updates. Backup and recovery procedures where applicable. Procedures for handling security incidents. Security measures are reviewed and adjusted according to operational requirements and identified risks. No internet-based service can guarantee absolute security. Users are encouraged to protect their account credentials and avoid sharing sensitive download links with unauthorized individuals.

11. Hosting and Data Storage Locations

Cloud Files uses hosting and server infrastructure to store and process customer information and transferred files. Our website, customer information and transferred files are stored on servers operated by Leaseweb in Germany, within the European Economic Area (EEA). Some service providers, such as payment, SMS and security providers, may process limited personal data outside the EEA. Where personal data is transferred outside the European Economic Area (EEA), we will ensure that the transfer complies with applicable GDPR requirements, including appropriate safeguards where necessary. Information about relevant hosting providers, data processors and international transfers will be made available in accordance with applicable law.

12. Third-Party Service Providers

Cloud Files may engage external service providers to support the operation of the Service. Such providers may include: Hosting and infrastructure providers (Leaseweb, Germany). Email delivery services. SMS delivery services (Twilio or Telia), used when SMS notifications are sent. Payment processors (Stripe, and PayPal or Klarna where chosen at checkout). Security services (Cloudflare Turnstile). Technical support providers. Personal data is shared only where necessary and where an appropriate legal basis exists. Where required, Cloud Files enters into data processing agreements with providers processing personal data on its behalf. We do not sell personal data to third parties

13. Sharing of Personal Data

We may share personal data when necessary to: Deliver files to intended recipients. Provide requested services. Process payments and subscriptions. Maintain the security and integrity of the Service. Comply with applicable legal obligations. Respond to lawful requests from competent authorities. Establish, exercise or defend legal claims. Recipients of shared files may receive information necessary to identify the sender or understand the transfer. Users should avoid including unnecessary personal information in transfer messages, file names or shared content.

14. User Rights Under GDPR

Subject to applicable legal conditions and exceptions, individuals have the following rights.

14.1 Right of Access

You may request confirmation of whether we process your personal data and obtain access to relevant information.

14.2 Right to Rectification

You may request correction of inaccurate personal information.

14.3 Right to Erasure

You may request deletion of personal data where the legal conditions for erasure are met.

14.4 Right to Restriction

You may request that processing of certain personal data be restricted.

14.5 Right to Data Portability

Where applicable, you may request personal data in a structured, commonly used and machine-readable format.

14.6 Right to Object

You may object to processing based on legitimate interests or other grounds where GDPR provides such a right.

14.7 Right to Withdraw Consent

Where processing relies on consent, you may withdraw that consent at any time without affecting the lawfulness of processing performed before withdrawal.

14.8 Automated Decision-Making

Where applicable, you have rights concerning decisions based solely on automated processing that produce legal or similarly significant effects. Requests may be submitted to our privacy contact. We will normally respond within one month, subject to extensions permitted under GDPR.

15. Children's Privacy

Cloud Files is not intended for children under the age of 16 without the necessary authorization of a parent or legal guardian. We do not knowingly seek to collect personal data from children in violation of applicable law. If we become aware that personal data has been collected unlawfully, we will take appropriate steps to address the situation.

16. Personal Data Breaches

Cloud Files maintains procedures for identifying, assessing and responding to personal data breaches. Where a breach is likely to result in a risk to individuals’ rights and freedoms, we will notify the competent supervisory authority as required by GDPR. Where a breach is likely to result in a high risk to affected individuals, we will inform those individuals without undue delay unless a lawful exception applies.

17. Customer Service and Privacy Requests

For questions about personal data, account information, privacy rights or this Privacy Policy, please contact: Cloud International File Center Website: https://akpas.no Email: customer-service@cloudfilecenter.com Telephone: +47 920 54 000 We may request reasonable verification of identity before disclosing, modifying or deleting personal information.

18. Complaints to the Supervisory Authority

If you believe your personal data has been processed unlawfully, you have the right to lodge a complaint with a competent data protection supervisory authority. In Norway, the relevant authority is: Datatilsynet – Norwegian Data Protection Authority Website: https://www.datatilsynet.no We encourage you to contact Cloud Files first so that we have an opportunity to investigate and address your concerns.

19. Changes to This Privacy Policy

Cloud Files may update this Privacy Policy to reflect changes in legislation, technology, service functionality or personal data processing activities. The latest version will be published on cloudfilecenter.com with an updated revision date. Where changes materially affect the processing of personal data, users will be informed as required by applicable law. Where a new processing activity requires consent, consent will be requested before that processing begins.

20. Relationship to the Terms of Service

This Privacy Policy explains how Cloud Files processes personal data. The separate Terms of Service govern the contractual relationship between Cloud Files and its users. Both documents are available through cloudfilecenter.com. Privacy Information for Registered Users Service: Cloud International File Center Website: cloudfilecenter.com Privacy Policy Version: 1.1 Registered Customer: {{customer_full_name}} Registered Email: {{customer_email}} Account Category: {{account_type}} Privacy Notice Presented: {{privacy_notice_date}} Privacy Policy Version Presented: {{privacy_policy_version}} The Customer has been provided access to the Privacy Policy explaining how personal data is collected, processed, stored and protected. This record documents presentation of the Privacy Policy and does not constitute consent to processing activities that require separate authorization. © 2026 Cloud International File Center. All rights reserved.